Mar 23, 2022
Common problem that may feel scam-like?
Ever bought that extended or aftermarket warranty?
Chances are you'll never use it or you'll be declined!
This very thing happened when we bought and executive car from SERPA AUTOMOTIVE BOUTIQUE. We bought the extended warranty through them from CornerStone United, Inc. or also known as AutoXtra or any number of names they use.
Having had a mechanical failure in the sunshade the dealership and the warranty provider declined the warranty. Ever had this happen??
Providing customer service and solving the problem always has to be a priority. We here at Mr. Billiard will always try and solve or negotiate the best possible outcome - After 55 years in the business we have had our fair share of problem solving. But that's just part of the sale. Keeping a customer and seeing their next generation come in to buy - That's Customer Service!